Process - Our Policy
1. Lead Times:
The completion or installation date we have quoted is our best
estimate of when your order will be completed. NOT A PROMISE!
We will do our best to complete your order as quickly as possible
pending appliance, electrical or plumbing issues.
2. A job site is ready for template
All necessary appliances including cooktop, down draft, stove,
sinks, faucets, soap dispenser, hot water dispenser, or any other
pertinent items are on site. Any item that requires a cut in the
stone will be taken (if necessary) at the time of template (except
cooktops, only specifications will be required) and returned at the
time of installation. If L & L Granite has to make an additional
trip to the job site due to the job site being unprepared to
complete some work at the site, additional fees may apply.
3. Viewing and Approving Your
Your slabs should be viewed and approved before template and
before contract is signed.Material from outsite of our shop MUST be
approved and placed on hold with the supplier prior to us placing
the order for your slabs. L & L Granite will hold, with a signed
contract and deposit, your slabs until time of fabrication.
The home owner (or designated decision-maker over the age of
18) MUST be present during the entire template process. This person
will have to answer questions in regards to seaming, corner radius,
overhangs and “special designs” on island, etc; therefore it is
recommend that this person is familiar with the project. Under most
circumstances existing countertops need to be removed for the
We have priced your order based on measurements that you have
provided. If field measurements are otherwise, we will adjust
All appliances (including dishwashers, stove (cooktop),floor to
ceiling cubinets and refrigerators), MUST be in place at the time of
template. We are not responsible for the moving of appliances,
furniture or personal items stored in the cabinets. If it’s
necessary for our templators/installers to move appliances,
furniture or personal items stored in cabinets we will NOT be
responsible for damages.
7. Removal of old tops
Installation of natural stone surfaces does not include removal
of old tops. If we are installing your new top in an existing
kitchen, there may be unfinished areas of your wall or cabinets that
will be exposed and / or covered by your new top. We DO NOT finish
these areas.If there is a mirror ( bath area) which has to be
removed , the owner has to remove that mirror.
8. Plumbing and Wiring:
These are not included in any installation. We are not plumbers
or electricians. We can not connect your sink and we are NOT
responsible for any leaks or damage. We will NOT reconnect sinks or
cooktops. Under-mount applications will be cutout, polished and
drilled for faucets. Cutouts for drop in sinks and cooktops will be
completed on the job site and dust is to be expected.
The home owner or (designated decision-maker over the age of 18)
MUST be present during the entire installation process.
10. Incidental Damage:
Final wall preparation (painting, wallpaper, etc) should NOT be
completed prior to installation if at all possible. Care will be
exercised during the countertop installation, however scrapes,
punctures or digs are possible. These items are considered
incidental damages and are customer’s responsibility to repair.
Placement of seams is the discretion of the fabricator, seams
will typically vary from 1/16” to 1/8” and will be visible to the
eye or touch. Color coordinated epoxy will be used to form the seam
and blend in with countertop. Even though a customer is consulted
with regards to the seam location, the fabricator reserves the right
to adjust if needed.
12. Installation Approval:
After the product has been installed the customer or (designated
decision-maker over the age of 18) MUST be present to inspect the
Installation of countertop is a construction process and residual
dust should be expected. The customer may want to cover areas to
contain the dust to the construction area. The job site will be left
in broom condition.